Cancellation Policies
Villas and Suites Cancellation Policy
If cancellation occurs 2 weeks prior to arrival, no penalty applys, the 3-night deposit will be returned. The deposit may apply to a future reservation during the following 365 days.
If a cancellation occurs less than two weeks prior to arrival, the 3-night deposit will not be refunded. The deposit may apply to a future reservation during the following 365 days.
During Christmas and New Years weeks a 30 day notice is required for a refundable deposit.
Island Tours Reservations/Cancellations
We are a small, independent operation on the island of North Caicos , where fuel, food and electricity costs are high.
A 20% non-refundable deposit is required to reserve an excursion. This advance deposit is used to purchase fuel for the boat or van, reposition, and/or order food if included in your package.
This deposit is forfeited upon cancellation. However, in some circumstances is may be applied toward a future trip.
Weather may be a factor for changing dates and is an exception to the cancellation policy. Captain Poach recommends to take advantage of good weather days and be flexible with your plans.